Frequently Asked Questions

  • To what countries do you ship to?
    We ship worldwide and currently offer FREE WORLDWIDE SHIPPING.

  • When will I receive my order?

    • Orders processing time:
      Please allow 24-48 hours processing time for orders, which varies depending on order volumes. Processing time may be longer (3 to 4 days) during certain times of the year.

    • Shipping transit times:
      United States: 5 business days after order processing.
      Worldwide: 6 - 12 business days* after order processing.

      Business days are from Monday to Friday. Public holidays excluded.
      *Worldwide shipping estimation and is subject to change based on country, weather.

  • What payment methods do you accept?
    We accept all major credit cards through PayPal. You can place orders and checkout without a PayPal account.
    Alternatively, you can place orders using your PayPal account directly.
    If you are having problems, please contact us.

  • Where can I buy COCO CARBON?
    COCO CARBON products are sold exclusively through our website and our Official eBay Channel. All others vendors are not authorized to sell our products and we haven't sold to anyone in bulk (or quantities larger than 4 pcs). Be sure you are purchasing directly from us to ensure you receive the Original Premium Products and not some inferior counterfeited ones.

  • What does COCO CARBON contain?
    COCO CARBON contains only carefully selected premium natural ingredients. No chemicals, no additives, no preservatives, no artificial flavors and no baking soda / bicarbonate soda.
    The main ingredient of our tooth whitening COCO CARBON product is Activated Charcoal made from Coconut Shells, manufactured using cutting edge technologies and a unique proprietary process which in just 1 gram / 0.035 oz of our special premium activated charcoal formula, manage to create a microporous adsorption surface area in excess of 3,000 m² (32,000 ft²). Our cutting edge technologies and secret manufacturing process is what gives COCO CARBON the amazing ability to adsorb toxins, chemicals, stains and clean and purify your teeth so well.

  • Is Activated Charcoal obtained from Coconuts any different than other kinds of activated charcoal?
    Activated Charcoal can be obtained from vegetal or mineral sources, meaning from organic or inorganic sources. What you want to stay away from are tooth whitening products containing activated charcoal obtained from inorganic sources like minerals, because not only are they the most abrasive with your teeth (highest RDA rating), but also the least adsorbing and having the least microporous surface area, somewhere around just 500 m² (5,382 ft²).

    Our Special Activated Charcoal Teeth Whitening Formula manufactured from coconuts is a whooping x6 times better than those cheap unknown generic tooth whitener products because our activated charcoal formula has a surface area of over 3,000 m² (32,000 ft²); and also is very soft and gentle on your teeth, the activated charcoal powder having an RDA Index rating of just 69.
    Because of this, our amazing teeth whitening Special Activated Charcoal Formula is significantly better than all other products out there, it's the best in the world.

    From all vegetal sources, coconut shells have the best attributes to obtain the highest possible activated charcoal quality - with the highest possible adsorbing surface area.
    From all vegetal sources, wood based activated charcoal has the least adsorbing area and thus the least quality of all vegetal sourced activated charcoal.

    This is why there are some teeth whitener products out there selling for next to nothing, because they are in fact next to nothing in quality - up to x6 times less quality regarding surface area adsorption. On top of this, these inorganic mineral sourced activated charcoal products with their high microscopic harshness abrasivity will deteriorate your enamel and you will eventually pay the consequences for this, which will be dozens or even hundreds of times more costly than the amount you saved by buying a deeply inferior product.

    Be careful with the cheap low quality products out there!
    The only way for them to be that cheap is by using mineral sourced activated charcoal instead of organic one, which due to its very harsh abrasivity it will destroy your enamel, create or worsen teeth sensitivity, make your gums sore or even bleed, all of this while barely whitening your teeth and only through sheer brute harsh abrasivity because those cheap low quality ones that are mineral sourced barely have any adsorbent properties at all.

    And what's outrageous is that many of the cheap low quality products out there don't even use activated charcoal, but regular charcoal briquettes used for barbecues, turned into powder . That's why they don't work or if they barely do, you feel teeth sensitivity from them or sore/bleeding gums. Don't risk your teeth and gum health for the rest of your life with the cheap products that destroy your enamel and might very likely produce teeth sensitivity for the rest of your life. Choose wisely.

  • What does it taste like?
    Our standard COCO CARBON product doesn't taste or smell like anything, but it leaves you with a fresh, clean mouth. It looks a bit messy, but it's fun! Makes you feel a little bit like a kid again ;)
    Our other variant has a unique subtle flavor, a blend of Spearmint and Lemon Myrtle called JOYFUL BREEZE.

    Due to the nature of the product and its amazing adsorbing ability, sometimes the flavor can be perceived as weak or soft. This is also proof we only use 100% natural ingredients for our flavors as well, since only chemical flavors can withstand the activated charcoal's adsorbing ability much longer.
    There are three ways in which the flavor can still persist strongly: 1) the 100% natural flavor was added recently; 2) the added flavor was chemically obtained; 3) the activated charcoal's adsorption capability is very low - and thus has a low quality and ability in tooth whitening as well.
    Since all of our products are of the highest quality and thus the highest adsorption capability on the market, and we only use 100% natural ingredients, it is a challenge to ensure a potent flavor. Even though sometimes a weaker flavor can happen, you can rest assured that all of the added health benefits of those natural flavors like spearmint or lemon myrtle are still 100% there and that all of our products have been manufactured no more than 2 months ago. Our stocks sell fast and we prefer to keep them as fresh as possible. Nevertheless, the best before date is 12 months after they're first opened and all of them have safety seals.

  • How does COCO CARBON work?
    Our Special Premium Teeth Whitening Formula, thanks to its amazing properties of having a microporous surface area in excess of 3,000 m² (32,000 ft²), adsorbs all the toxins, chemicals and stains from the teeth, leaving your mouth feeling fresh and clean. In addition to this, the soft powdery teeth whitening formula and the gentle circular brushing technique achieve a microscopic polish which will remove not only the most stubborn of stains, but also plaque and tartar.

  • Are COCO CARBON products safe?
    COCO CARBON teeth whitening products are incredibly powdery, soft and gentle on the teeth, having an RDA Index rating of 69 - categorized as low abrasivity by the FDA, yet with the special tooth whitener formula's very high adsorption capability, it is able to whiten and clean teeth exceptionally well.
    You can therefore rest assured all COCO CARBON teeth whitener products are perfectly safe for everyday use on sensitive teeth and gums and will not damage the enamel.
    In the unlikely event you feel any kind of slight discomfort, take a break until it passes and then resume as usual, but in the recommended gentle small circular brushing manner.
    If you have sensitive teeth or gums, please use a toothbrush with soft bristles.
    All of our products have safety seals.

  • Is COCO CARBON safe for pregnant or breastfeeding women?
    Yes, being all-natural and detoxifying can even improve your tooth and gum healthiness. We recommend using our flavor that contains kaolin clay, spearmint and lemon myrtle, for the added useful properties. (See our product: Joyful Breeze)

  • Can I use COCO CARBON if I'm wearing braces?
    It is perfectly safe to use with braces, just keep in mind that the area covered directly by the braces attached to the teeth cannot be whitened. But you can whiten that area as well without a problem when you take the braces off.

  • Does COCO CARBON work on veneers?
    It whitens and removes stains just like with regular teeth, but veneers can't be whitened further than their original shade, because that's the color they're made of. You can therefore whiten teeth using COCO CARBON gradually until you reach your veneers original shade.

  • How should I use COCO CARBON?
    Slightly dampen the toothbrush, dip it into the activated charcoal powder by only slightly touching it. You don't need a lot of COCO CARBON for it to work. Only use what got attached to the slightly dampen toothbrush. Gently brush your teeth in small circles for 2-3 minutes, try your best to keep your lips closed while brushing, spit it out carefully and rinse really well.
    For best results brush x2 times/day.
    For better results, after brushing swirl it for 2-3 min before spitting it out.

    Afterwards, brush using regular toothpaste. This way, you ensure absolutely none of the special tooth whitener formula temporarily lingers here and there. If you chose not to use toothpaste afterwards, don't worry about it - any small powder particles that might linger between the gums and teeth are only temporarily and will disappear quickly (in 30/60/90 minutes).

    Do not mix the toothpaste with the special COCO CARBON activated charcoal teeth whitening formula. It lowers its effectiveness as instead of adsorbing the stains, it will adsorb the toothpaste chemicals.

    It's easy to clean up the sink afterwards by just using your hand and water. If you find it inconvenient, you can try brushing while in the shower.

    Be careful with any fabric, it can stain it. For the same reason it is recommended to use a different toothbrush, but don't worry about using the same toothbrush if you don't mind white bristles becoming just slightly gray. The plastic handle rarely stains.

  • How often should I use COCO CARBON?
    For best results, you should use it twice a day for 21 days. Repeat the 21 days whitening session until you achieve your maximum natural teeth whiteness.
    If using just once a day, just make sure to use it for 6 weeks instead of just 3.
    Afterwards, use as needed in order to maintain your white natural smile, or simply for the added health benefits.

  • Do I still need to brush using toothpaste?
    Even though our products are anti-bacterial and anti-fungal, it is recommended you still follow up with toothpaste afterwards. This way, you also make sure none of the small powder particles of the special teeth whitening formula temporarily linger between the gums and teeth.

  • What do I do if I accidentally swallow the Activated Charcoal Special Teeth Whitening Formula?
    Although our Special Teeth Whitener Formula is intended for tooth whitening cosmetic purposes and not internal use, similar medical grade activated charcoal is even used in Hospital ERs as a first counter-measure against food poisoning and other chemicals people have swallowed, due to its amazing capability of adsorbing all toxins and chemicals and yet not passing into the bloodstream. Other medical grade activated charcoal are made into pills in order to re-balance the gastrointestinal tract.
    Therefore, you have nothing to worry about swallowing small amounts of COCO CARBON special teeth whitener formula. It might even be beneficial to you.

  • What happens if I want to cancel my order?
    Orders can only be cancelled within the first 30 minutes of placing them or until they've been processed. Once an order has been processed, it enters an automated logistics process and once it reaches that stage it can't be cancelled anymore.
    Please make sure you review your order before confirming your purchase.

  • What if I put an incorrect shipping address?
    If you put the wrong shipping address you need to email us within 30 minutes of the purchase. We cannot 100% guarantee the changes will go through. Please make sure you review your order before confirming your purchase.