Returns Policy

We will gladly accept the return of any product for a refund, provided the merchandise is unused, in it's original packaging with the safety seal intact and you have requested to return it within 30 days since your purchase.

The returned product must be in the same condition that you received it, unopened and with the safety seal intact, in order for us to be able to resell it, given that it is a Personal Care product and the Hygiene implications. Failure to meet these requirements will unfortunately make you ineligible for a full refund, but you might be eligible for a partial refund, provided the reasons for a refund are well founded.
If your ordered product was damaged in transit, please provide photographic evidence and you could be eligible for a partial refund, full refund or a free replacement sent to you.

Due to shipping costs being non-refundable (initial shipping isn't actually free for us) and many costs associated with returns, such as returns handling costs, inspections, re-stocking or proper disposal costs, we charge a 25% re-stocking and returns handling fee, which will be deducted from the purchased order amount.

To return a product, please contact us at returns@cococarbon.us and provide as much detailed information as possible including order number, product name, your full name, shipping address and reason for return.

BEFORE returning a product, you must receive the proper return address from us, otherwise we won't be able to receive your return and you might be ineligible to receive a refund.
All returns are sent to a slightly different address than that from which you received your order.

You are responsible for paying the return shipping costs.

Once your returned product is received we will send you an email to notify you that we have received your returned item. After the product has been fully inspected, we will notify you of the approval or rejection of your refund.
Return processing usually takes 3 to 10 business days after the receipt of your package. This is an estimate and processing times may vary seasonally.